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Dripos POS Redesign

As Dripos scaled to over 100,000 businesses, the POS began to break down during peak usage. In 2024, I led a POS redesign to remove these bottlenecks and build a more scalable foundation ahead of Series B. The goal was to streamline daily operations and reduce the learning curve for staff by improving usability, responsiveness, and system reliability across devices. Success was measured by improved stability, reduced friction in core workflows, and the ability to scale consistently across locations and user roles.

Role

Head of Product Design

Tools

Figma, Adobe C.C.

Team

8 people

Timeline

2024 - 2025

Problem

The POS struggled with poor responsiveness, excessive feature density, and conflicting interaction patterns, leading to usability failures, system instability, and increased support burden. UX gaps introduced operational and security risk and prevented the interface from scaling reliably across devices.

The POS lacked responsive behavior, causing critical usability failures in portrait mode.

High feature density and poor hierarchy increased cognitive load
Conflicting interactions led to NAMs and system instability
Missing structure, filters, and clear copy slowed task completion
UX ambiguity increased reliance on customer support for routine actions.
The interface did not scale reliably across devices

Challenges

How might we reduce cognitive load during complex orders while creating a fail-safe checkout experience that minimizes screen time without compromising accuracy?

Streamline Navigation — Dividing Screens

Feedback from café owners and staff showed that crowded screens and deep category hierarchies caused users to get lost during peak hours, leading to mis-taps and slower service.

I redesigned the checkout with customizable category navigation and a simplified visual hierarchy, making high-frequency actions faster and easier to complete.

As a result, the Tap to Pay screen stays straightforward and supports fast, seamless contactless checkout on compatible iPhone and Android devices, whether customers are paying at the counter, at a table, or at a pop-up event.

Right Panel

I dedicated all ticket management actions on the right-side panel, providing a persistent and predictable workspace throughout checkout. It used to be all over the place represented by icons which caused confusion.

The panel was divided into:

Order: Ticket Review, Edits, Checkout, Edit Mode & Layout, Attach Patrons
Action: Discounts, Fees, Coupons, Promotions

Before Redesign

After Redesign

Before Redesign

After Redesign

Before Redesign

After Redesign

Left Container

The left container supports two modes: Menu and Library. Instead of relying on icon-only navigation, the modes are labeled with text-based tabs to reduce ambiguity and improve discoverability.

Menu prioritizes fast item selection through customizable categories, while Library provides access to secondary input methods such as keypad entry, custom products, tickets, and barcode scanning.

Native POS Keypad

I designed a task-specific POS keypad to replace the default system keyboard, reducing input errors, reclaiming screen space, and improving speed. The keypad adapts by context, removes invalid inputs, and scales across devices while maintaining ergonomic consistency.

Reports

The previous reports experience required users to manually generate reports, slowing workflows and making it difficult to compare data before and after applying filters. I requested the engineering team to optimize report generation, reducing load times from minutes to seconds and enabling real-time updates.

Problem:

Left panel consumed valuable space for data visualization
Manual report generation added unnecessary friction
The filter table took too much space

Before Redesign

After Redesign

Solution

Replaced the fixed left panel with a list popover modal
Removed the “Generate Report” button and enabled real-time updates
Simplified filter access
Redesigned the sales summary with clearer hierarchy and data visualizations to surface key metrics at a glance.

Time Clock

This section allows managers to manage shifts and time cards while enabling employees to clock in and out.

Problem:

Employee time and shift information was visible to all staff, creating privacy and security concerns.
Managers were required to re-enter their PIN for every action, adding unnecessary friction to high-frequency tasks.

Solution:

Restricted employee access to a single action: clocking in and out using their unique PIN
Introduced a dedicated Manage Shifts entry point, allowing managers to unlock full access with a one-time admin PIN per session.

Conclusion

This redesign transformed the POS from a fragile, high-friction interface into a reliable, scalable system built for real-world peak usage. By reducing cognitive load, clarifying interaction patterns, and improving responsiveness across devices, it improved system stability, usability, and operational efficiency for both staff and managers.

More importantly, the introduction of consistent patterns, logic-driven component systems, and design decisions that accounted for backend constraints established a durable foundation for growth. This work supported future features, increased usage, and continued expansion as Dripos prepared for its next phase.