Dripos Dashboard Hub
As the founding contract designer, I worked directly with the CEO, co-founders, and cross-functional teams to design this mobile dashboard as a core operational product. The impact of the work led the company to relocate me to Manhattan as Head of Product Design, and the product became a core growth driver, contributing to 4× company growth and supporting a successful $11M Series A at a $51M valuation.
Role
Contract Product Designer
Tools
Figma
Team
2 people
Timeline
2023
Challenge
Converting a dense web dashboard into a mobile experience required rethinking information hierarchy, interaction patterns, and risk management. The web product supported complex, multi-step workflows, while the mobile experience needed to enable fast, high-confidence decisions in constrained, on-the-go contexts.
Because there were few existing mobile precedents for several of the product’s features, the work required extensive iteration and validation. I tested designs with internal stakeholders and partnered closely with the CEO, engineers, and customer support to balance product vision, technical feasibility, and real user pain points.
The challenge was amplified by payroll and scheduling, where accuracy and trust are critical. Errors could result in financial impact, compliance risk, or staffing gaps. The mobile experience needed to preserve the depth and reliability of the web platform while significantly reducing cognitive load and interaction complexity.
Research
I analyzed existing web workflows to identify high-risk and time sensitive actions, particularly around payroll approvals and schedule changes. Complex flows were broken down into focused, task-based mobile experiences, balancing speed with safeguards.
I accounted for real-world mobile constraints such as interruptions, one-handed use, and limited attention, which guided decisions around information hierarchy, touch targets, and confirmation patterns to maintain accuracy and trust.
In parallel, I reviewed best-in-class mobile patterns across scheduling, data visualization, management, messaging, and dashboard products to identify the most effective interaction models for each feature.
Dashboard
A high-level dashboard built for mobile-first operations that surfaces key metrics, shifts, and overall health through clear, readable charts and summaries. It supports fast decision-making and allows managers to switch between locations or accounts from the same view.
Approval Center
A centralized approval flow where managers can review requests quickly and make decisions with confidence. If something isn’t right, they can correct timecards on the spot instead of chasing fixes across screens.
Payroll
Designed to keep payroll straightforward and predictable. Managers can preview upcoming paydays and totals early, then validate time data to minimize issues that arise at the final step.
Messaging
Messaging is built for operational clarity, so schedule and ops decisions stay in one place instead of spilling into texts or side channels. It supports quick team updates and makes sharing context easy with photos and files, keeping everyone aligned with less back-and-forth.
Results
Received strong positive customer feedback on usability and visual clarity, resolving a long-standing UI pain point and contributing to reduced churn.
Improved adoption across demographics, with younger users responding positively to a modern interface and older users finding the product easier to learn and use.
Centralized key metrics into a single mobile dashboard, reducing the steps required to assess system health by approximately 20%.
Reduced NAM resolution time by clarifying system state and alerts, cutting response time from over 30 minutes to under 10 minutes in common workflows.
Increased mobile engagement and reduced support overhead by introducing mobile-first workflows.
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